Tweeting in a dream

Tonight I had a dream where I was going through some boring paperwork at some public office and the guy behind me in line asked me if I knew what Twitter is all about. Ever helpful, I took out my Nokia smartphone and showed him how I tweet. I don’t remember what I posted, and … Read more

A loop of helpful helplessness

I called someone in the US and he wasn’t at his desk; the system helpfully informed me that the guy was not available but that I could …please leave a message – or, during business hours, press zero for assistance. It was during business hours. I pressed zero. The system cheerfully told me: Please hold! … Read more

Automated customer service…

My account on a social networking group froze me out, so I wrote their support an email explaining that I can’t log in, with details of how this came about. I got a wonderful reply indeed: Please follow the following steps: 1. Log in to your account … Wonderful! I replied “You’re joking, right?” and … Read more

More disempowered power sockets

More disempowered power sockets 1

A couple of weeks ago we saw a poorly designed twin mains socket. Whoever designed that one wasn’t very bright, but he was a genius compared to the person who mounted the socket strip we see here: I found this setup in an office building. Ignore the shoddy execution of the cable conduit below, but … Read more

History in the making: Google Wave unveiled

As someone who spent a large chunk of  lifetime working on improving knowledge worker effectiveness, especially around computer mediated communication and  collaboration, I can barely contain my excitement.  I’ve just sat through the lengthy video of yesterday’s unveiling of Google Wave in the I/O developer conference. Not only have the good folks at Google integrated … Read more

Disempowered Power Socket

Disempowered Power Socket 11

Here are two mains power sockets from around our home. One is a standard grounded 220V socket. The second is obviously much better: in the same space, for the same trouble, it takes two plugs! In the USA this is of course standard practice; all wall socket panels have two sockets. Here, though, this is … Read more

Vanquishing those pesky Torx screws

Vanquishing those pesky Torx screws 15

We live in an age of throw away technology, and for me, the silver lining of this has always been to take old products apart before trashing them. It’s fun, and it’s instructive to see how computers, home electronics, even the occasional appliance are built inside. And of course, you may bring to light gems … Read more