nzeldes 
I upgraded recently to a Lenovo Thinkpad T61, from an IBM T42. Good road warrior that I am, I had the T42 accessoried to the hilt, notably with a bunch of extra batteries to last me through the long flights across the Atlantic. Since the new machine was also a Thinkpad, you’d think I would … Read more
When Johannes Gutenberg gave us the printing press in the 15th century, he also invented a suitable ink to go along with it. His ink was a glossy black, and the idea of printing books in black on white paper has remained ever since, because that is by definition the highest contrast you can get, … Read more
Everyone uses the 3M Post-it note, and it’s often used as an example of the role of serendipity in product development – and of the wisdom of maintaining a corporate culture that encourages and empowers the pursuit of such serendipity. But the Post-it note story has another interesting lesson, and it has to do with … Read more
A particularly heinous bit of bad product design are ear-shattering car alarms. The underlying thought was good, I’m sure: let’s make the car raise an unholy racket when someone messes with it, and we’ll put a stop to car theft! Of course, this failed miserably, both because of high false alarm rates and because in … Read more
I got this new Smartphone recently. A couple of weeks later, I find my analog quartz watch is off by five minutes. I take it to have the battery replaced; a week later, same problem: it’s a few minutes out of whack. I send it to be repaired (it’s a good quality Seiko under warranty), … Read more
Interactive voice response (IVR) systems are notoriously annoying. As the joke goes, “For a list of all the ways that Technology has failed to improve the quality of your life, please press 3″… Some IVR systems are better than others; the best will make allowance for the user’s need to get around them. I ran … Read more
And now, a moment of respect for a truly elegant bit of intelligent design: The humble but ubiquitous cardboard boxes in which we buy chewing gum and candy – the ones that latch closed so they won’t spill their content when we leave them in our pockets, purses, or glove compartments. The trick is in … Read more
When you see an ad for a piece of consumer electronics, you seldom see a close up of its remote control. In fact, most people ignore the lowly R/C when making a buying decision. Yet this little item is the main way we interact with our TVs, VCRs, and so on; and a its usability, … Read more
So many XY pointing devices have been developed over the years… I’ve used light pens, graphic tablets, trackballs, touch screens, joysticks, touch pads, trackpoints, even that weird HP desktop machine, the HP-150 from 1983, where you pointed at the screen and your finger intercepted IR beams crisscrossing the raised screen bezel (this last failed miserably … Read more
Adding clear instructions is part of good product design, right? So: I went to get a flu shot (I still get the flu each winter, but maybe I’d be getting it twice without this?) As the nurse prepared her syringe, I noticed a cardboard box of disposable vinyl gloves on her table. On the side … Read more
