nzeldes 
And now, from the murky past, a serious lapse in designing for the intended user… When my son was a toddler, many years ago, he had this habit of going into my den in my absence, climbing onto the lab bench and wreaking havoc (here, I once captured him on film reaching for a hammer). … Read more
We humans have this obsession with designing new products, even though many of them die out after a while (some, mercifully, after a very short while!) However, every so often a design is found that is simply so good and sensible that it stays around for a long, long time. So, here’s an example I … Read more
Map making is an ancient art, and a great deal of ingenuity has gone over the years into how you can draw the spherical surface of the Earth on a flat piece of paper in a way that still makes sense. That’s where all those map projections like Mercator’s come into play. More recently, to … Read more
I upgraded recently to a Lenovo Thinkpad T61, from an IBM T42. Good road warrior that I am, I had the T42 accessoried to the hilt, notably with a bunch of extra batteries to last me through the long flights across the Atlantic. Since the new machine was also a Thinkpad, you’d think I would … Read more
When Johannes Gutenberg gave us the printing press in the 15th century, he also invented a suitable ink to go along with it. His ink was a glossy black, and the idea of printing books in black on white paper has remained ever since, because that is by definition the highest contrast you can get, … Read more
Everyone uses the 3M Post-it note, and it’s often used as an example of the role of serendipity in product development – and of the wisdom of maintaining a corporate culture that encourages and empowers the pursuit of such serendipity. But the Post-it note story has another interesting lesson, and it has to do with … Read more
A particularly heinous bit of bad product design are ear-shattering car alarms. The underlying thought was good, I’m sure: let’s make the car raise an unholy racket when someone messes with it, and we’ll put a stop to car theft! Of course, this failed miserably, both because of high false alarm rates and because in … Read more
I got this new Smartphone recently. A couple of weeks later, I find my analog quartz watch is off by five minutes. I take it to have the battery replaced; a week later, same problem: it’s a few minutes out of whack. I send it to be repaired (it’s a good quality Seiko under warranty), … Read more
Interactive voice response (IVR) systems are notoriously annoying. As the joke goes, “For a list of all the ways that Technology has failed to improve the quality of your life, please press 3″… Some IVR systems are better than others; the best will make allowance for the user’s need to get around them. I ran … Read more
And now, a moment of respect for a truly elegant bit of intelligent design: The humble but ubiquitous cardboard boxes in which we buy chewing gum and candy – the ones that latch closed so they won’t spill their content when we leave them in our pockets, purses, or glove compartments. The trick is in … Read more
