Now, that is one UGLY dino…

Now, that is one UGLY dino... 1

Here is a skull that used to belong to a smallish plant-eating dinosaur, and as he doesn’t need it any more, it is on display at the Museum für Naturkunde in Berlin. When I saw this exhibit, I couldn’t avoid a flash of recognition: this guy looks just like the devil! It isn’t just the … Read more

Only a smile

I wrote before about the impact of a cheerful nature on the customer service experience. Well – here is another example. We were visiting the Museum für Naturkunde in Berlin (recommended! A 200 year old Natural History museum, like the one at Dublin I wrote about once, but artfully modernized and with some really big … Read more

What positronic brains are really made of

What positronic brains are really made of 9

There is a progression in the components of electronic computers. In the forties and fifties they were made of vacuum tubes; in the sixties, of transistors; in the seventies and later of increasingly dense silicon chips. And in the future, according to the vision of SciFi master Isaac Asimov, there will be positronic brains, small … Read more

Apple World Domination: the iPhone Refrigerator

Apple Computer’s incredibly talented design team has had a major influence on the design of contemporary mobile electronics: just visit a cellular phone store and you’ll see how all the companies are scrambling to copy the iPhone’s sleek look and feel, both the hardware and the software. Well, apparently this influence goes beyond mobile devices. … Read more

One key to great customer support

This morning my notebook’s battery died an ignominious death, and I had to hurriedly procure a new one. Not a good start for the day. I called the vendor’s customer support center, and plodded through the Interactive Voice Response (IVR) menu, fully expecting a harrowing experience. Instead, I was routed to a service rep who … Read more

Coffee or tea, Milord?

Here is a screenshot from the form you fill to join the El Al Frequent Flier club. The form has the usual fields (take my word for it, you to whom Hebrew is Greek), but the one that drew my attention is the Title field preceding the first name. This uses a drop-down box, which … Read more

Generation Y Fruit!

Generation Y Fruit! 14

Edible fruit have been on this planet since the Cretaceous, but they know how to move ahead with the times. See the photo: this pear, recently arrived from our greengrocer, has a barcode on it! Why does a pear need its own barcode? I could understand putting one on the crate, for easier shipping control … Read more

Cool graphic, bumpy ride…

I was in a building where someone decided to give the signage a modern look, and I saw this sign outside a restroom. The people have this angular look, with slanted heads – why not? Anything for effect… But it does occur to me that the guy on the wheelchair with the nonagonal wheel (yep… … Read more