I called someone in the US and he wasn’t at his desk; the system helpfully informed me that the guy was not available but that I could …please leave a message – or, during business hours, press zero for assistance. It was during business hours. I pressed zero. The system cheerfully told me: Please hold! … Read more
I was interviewed recently by the Columbia Journalism Review for an issue they were putting together about Information Overload, and as promised was then mailed the hardcopy magazine in a manila envelope. I was heartened to see the stamp in the photo on the envelope. Obviously this did not apply in my case – The … Read more
Sometimes one runs into elegant design in humble places… I was sitting in a meeting and fiddling idly with the remote control of the NEC LCD projector. After toying with the laser for a while, I pushed out the battery cover on the back. As expected, it unlatched and slid open, like these things always … Read more
We already saw how overuse of pictorial instructions can be confusing. Well, I just ran into a wonderful victory of this trend. I passed a large office copier – the Konica 7222 – and here is what I saw on its document feeder: These guys spared no effort in their belt-and-suspenders approach: there is large … Read more
Here is an absolutely trivial product feature that turns out to be very nice. This is the latch release for the more recent IBM (now Lenovo) Thinkpad notebook computers. I’ve been through more models of Thinkpad than I remember, and until the T4x series they all had two latch releases on the front edge of … Read more
I was visiting a hospital, and passed by a seminar room where my eye caught the items in the photo, sitting on a custom stand in the corner. Remember these? Used to be, they were so ubiquitous that they were instantly recognizable: an overhead foil projector and a circular magazine slide projector. These days, no … Read more
We got this new HP LaserJet M5035 multifunction printer/copier at my workplace that is very sophisticated and capable. It has a high res touch screen that it uses to accept our commands and to tell us what’s going on. So today it had a fault and advised me to cycle its power, which I did. … Read more
Many times, a small change in a design makes a product a lot better. You know the modern version of the office water cooler: a vertical unit that dispenses cold (and in many models, also hot) water into disposable cups. Well, I’ve just seen one that made my day. The unit in the photo, a … Read more
With the wonders of Google Maps at our service, we can get some interesting insights. Take the photo below, also viewable here. This is the older part of the Microsoft campus at Redmond, where much of the software in the computer I’m writing this on was developed. Notice how the buildings all have cross shapes … Read more
